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FAQs

Q: Should I register an account on Pellelife.com?
A: Yes, you have. We advise you to register with us before making a purchase so that you can track your purchase.

Q: What is the shipping cost within Poland?
A: We offer free shipping throughout Poland for all orders over PLN 199.
For orders below the free shipping amount, the shipping fee will be charged at a flat rate: PLN 15

Q: What is the shipping cost to Germany?
A: We offer free shipping to Germany on all orders over PLN 199.
For orders below PLN 199 , the shipping fee will be charged at a flat rate of PLN 15

Q: Can I pick up the ordered goods in person?
A: Our company sells by mail order and unfortunately we do not have such a possibility. We are doing our best to make it possible in the future.

Q: Do I have to provide a reason for returning the goods?
A: Yes. We will use it to build an even better store offer.

Q: How long will it take to ship my order?
A: All orders will be shipped within 1-3 business days after receiving your order.

For orders consisting of backlog items, we will ship them when the backlog items arrive. If you want to ship your finished products first, please contact FacebookMessage customer service or email us (service@pellelife.com) for details *Shipping charges may apply.

Weekday delivery only; Monday to Friday, except weekends and local public holidays.

Q: How can I track my order?
A: The tracking number will be emailed to you once your item has been processed and shipped. Track your shipment here: Courier InPost/DHL/ DPD . Or follow him at: pellelife.aftership.com

Q: How long will it take for my package to reach me after it has been shipped?
A: It depends on your location and efficiency of courier services. Our order will take about 3-7 business days to reach you.

Q: Are there any extra costs for re-delivery?
A: Yes, there will be an additional postage charge for redelivery if the package is returned to us.

All packages must be signed upon receipt. Please track your parcel with the provided tracking number after it has been shipped from us.
You can arrange for redelivery with the shipping company or personal collection at assigned post offices if the postman's delivery attempt fails.
All packages will be returned to us if left unattended at the post office after 5 working days.

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