Q: Should I register an account on Pellelife.com?
A: Yes, you have. We advise you to register with us before making a purchase so that you can track your purchase.
Q: What is the shipping cost within Poland?
A: We offer free shipping throughout Poland for all orders over PLN 199.
For orders below the free shipping amount, the shipping fee will be charged at a flat rate: PLN 15
Q: What is the shipping cost to Germany?
A: We offer free shipping to Germany on all orders over PLN 199.
For orders below PLN 199 , the shipping fee will be charged at a flat rate of PLN 15
Q: Can I pick up the ordered goods in person?
A: Our company sells by mail order and unfortunately we do not have such a possibility. We are doing our best to make it possible in the future.
Q: Do I have to provide a reason for returning the goods?
A: Yes. We will use it to build an even better store offer.
Q: How long will it take to ship my order?
A: All orders will be shipped within 1-3 business days after receiving your order.
For orders consisting of backlog items, we will ship them when the backlog items arrive. If you want to ship your finished products first, please contact FacebookMessage customer service or email us (firstname.lastname@example.org) for details *Shipping charges may apply.
Weekday delivery only; Monday to Friday, except weekends and local public holidays.
Q: How can I track my order?
A: The tracking number will be emailed to you once your item has been processed and shipped. Track your shipment here: Courier InPost/DHL/ DPD . Or follow him at: pellelife.aftership.com
Q: How long will it take for my package to reach me after it has been shipped?
A: It depends on your location and efficiency of courier services. Our order will take about 3-7 business days to reach you.
Q: Are there any extra costs for re-delivery?
A: Yes, there will be an additional postage charge for redelivery if the package is returned to us.
All packages must be signed upon receipt. Please track your parcel with the provided tracking number after it has been shipped from us.
You can arrange for redelivery with the shipping company or personal collection at assigned post offices if the postman's delivery attempt fails.
All packages will be returned to us if left unattended at the post office after 5 working days.
As a Consumer (you buy goods for purposes unrelated to business or professional activity), you have the right to withdraw from the Agreement without giving any reason.
The deadline to withdraw from the Agreement expires within 14 days, counting from the day following the date on which:
a third party other than the carrier and indicated by you came into possession of the product,
the last part of the order was received, if the order was carried out in parts,
If you want to exercise the right to withdraw from the Agreement, notify us of your decision by sending us a statement of withdrawal from the Agreement before the deadline for withdrawing from the Agreement.
Sample email content:
– Date of conclusion of the contract/receipt of goods[*]
– Name and surname of the consumer
– Consumer's address
– Consumer's signature
– Information about the advertised product along with the order number
– Indication of the reason for the complaint along with a description of the defect
– Expected way of handling the complaint
– Proof of purchase (receipt, payment confirmation, FV)
– Upload photos or videos about items and packages.
[*] Delete where not applicable.
Within 3 business days, we will contact you to determine further steps. Only after receiving a message from us with return instructions, you can send the returned product. Returns submitted or sent to the wrong address will not be accepted.
The product must be returned within 14 days of notifying us of the decision to withdraw from the Agreement. The deadline is met if the shipment reaches us before the expiry of the 14-day period. You bear the cost of returning the returned product to the warehouse. You are only responsible for the decrease in the value of the item resulting from using it in a different way than it was necessary to establish the nature, characteristics and functioning of the item. Note - in the case of products purchased in the promotion (especially bundles), please read the regulations of the promotion.
If you are a consumer, if the goods purchased from us turn out to be defective, you have the right to make a complaint based on the warranty. It is best to submit a complaint to the following e-mail address: email@example.com.
In connection with the defect, you can demand:
or make a statement about:
We are responsible to you for defects found within two years from the date of delivery of the item.
Consideration of your complaint (response to it) will take place within 3 days from the date of receipt of your complaint by us.