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cookies policy

This website is operated by HONG KONG HA XIN DA TECHNOLOGY CO LIMITED with registered office at LEVEL 54 HOPEWELL CTR 183 QUEENS RD EAST HONG KONG.Company Number: 2968972

What are "cookies"?

"Cookies" are IT data, in particular text files, stored in end devices of users (computers, telephones, etc.) intended for using websites. These files allow to recognize the user's device and properly display the website tailored to his individual preferences. "Cookies" usually contain the name of the website they come from, their storage time on the end device and a unique number.

What do we use cookies for"?

Cookies are contained in the HTTP protocol, which is used for communication between the web server and the browser. It consists of: a key specifying the name of the value, value and lifetime after which the browser should delete the cookie. Their functions are mostly standard for the settings provided by browsers. Cookies are used to facilitate the use of the website and to increase the usability and personalization of the content of websites.

What cookies are used by us?

Two types of "cookies" are used - "session" and "permanent". The first of them are temporary files that remain on the user's device until logging out of the website or turning off the software (web browser) - then they are automatically deleted from the user's device. "Permanent" files remain on the user's device for the time specified in the parameters of "cookies" or until they are manually deleted by the user.

The "cookies" we use are primarily to make it easier for the user to use our website, for example by "remembering" the information provided once, so that the user does not have to provide it each time. We also use cookies that allow us to adjust the content presented on the Internet (such as advertisements) to the user's preferences.

Privacy policy and cookies

When the user uses our website, we use cookies to identify the user's browser or device - "cookies" collect various types of information that, as a rule, do not constitute personal data (they do not allow the user to be identified). Some information, depending on its content and how it is used, may, however, be associated with a specific person and thus be considered personal data. Due to the Pellelife policy, the data is encrypted, which prevents unauthorized access to it.

Profiling

Using the cookie technology used on our website, it is possible to learn about the preferences of users - e.g. by analyzing how often they visit our website or what products they view most often. The analysis of online behavior helps us to better understand the habits and expectations of users and to adapt to their needs and interests. Thanks to this technology, we can present the user with an advertisement tailored to him (for example, an advertisement resulting from the fact that he has recently viewed only products for a child in a certain age range).

The user's resignation from cookies that allow the display of advertisements tailored to his interests does not mean that he will not receive any advertisements when using our or other websites - in this case, the user will still receive the same number of advertisements, but not related to his current activity.

Access to information on users' activity on the Internet using cookies will also allow us to conduct market and statistical analyses.

The information collected and contained in cookies may be stored after the end of the browser session, which allows, for example, to use them during subsequent visits by the user

Retargeting

Based on cookies, we use technology that allows us to reach users who have previously visited our website with an advertising message, on other websites that they visit, including those belonging to entities cooperating with our partners.

The lack of connection between the advertisement displayed to the user and his interests and needs may be burdensome for him. We believe that it is more attractive and practical for the user that the message he receives corresponds to his interests and needs identified as a result of the analysis of his previous behavior, based on cookie technology. Therefore, we are interested in following the advertising content of the user using different websites in order to provide advertising content tailored to his previous internet activity.

Due to retargeting, when using the Store, you may receive cookies from third parties cooperating with us, such as Google and Facebook. More information on the cookies of these entities can be found in their privacy policies.

Removing / blocking cookies

Remember that you can manage consents to the use of cookies through the privacy settings of your web browser.

As a standard, web browsers or other software installed on a computer or other user's device connected to the network allow placing certain types of "cookies" on such a device. These settings can be changed in such a way as to block the use of "cookies" in the web browser settings or to inform about each time they are sent to the user's device. In this way, the consent expressed to use this technology can be modified or revoked at any time (blocking the saving of cookies in the future).

Detailed information on the possibilities and ways of handling "cookies" are available in the software (web browser) settings.

Limiting the use of "cookies" may affect some of the functionalities available on the website.

Please note that opting out of cookies will only apply to a specific browser. This means that the same actions will have to be taken for any other browser used on the same or different device.

PRIVACY AND COOKIES POLICY OF THE ONLINE STORE

  1. What document are you dealing with?

This privacy policy of the Store (hereinafter referred to as the "Policy") is informative, which means that it is not a source of obligations for the Store's Customers (it is not a contract or regulations).

  1. 2. How do we care for your data?

The Customer's personal data is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Journal of Laws UE.L No. 119, p. 1) (hereinafter also: "GDPR") and other currently applicable, i.e. throughout the period of processing specific data, provisions of the law on the protection of personal data. Personal data means information about an identified or identifiable natural person (hereinafter: "Personal Data"). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or the social identity of the natural person.

The administrator takes special care to protect the interests of data subjects, and in particular ensures that the data collected by him are:

processed lawfully, fairly and in a transparent manner for the data subject;

collected for specific, explicit and legitimate purposes and not further processed in a manner incompatible with these purposes;

adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;

correct and updated as necessary;

kept in a form that allows identification of the data subject for no longer than is necessary for the purposes for which the data is processed;

processed in a manner that ensures adequate security of Personal Data, including protection against unauthorized or unlawful processing and accidental loss, destruction or damage, using appropriate technical or organizational measures.

As indicated at the beginning, realizing how important the privacy of customers is, the Administrator protects not only people visiting the Store, but also customers who have made their Personal Data available to the Administrator using other communication channels, i.e.:

  1. the https://www.facebook.com website and any other websites marked or co-branded with the Facebook brand (including subdomains, international versions, widgets and versions for mobile phones), the rules of operation of which are based on regulations made available in particular at https ://www.facebook.com/legal/terms, provided respectively by Facebook Inc. or Facebook Ireland Limited (hereinafter also: "Facebook Service"). The rules for the protection and use of Personal Data by Facebook are available, for example, at: https://www.facebook.com/policy.php. The Administrator has no influence on the legal regulations of the Facebook Website, including those concerning Personal Data.
  2. applications enabling the Administrator to conduct advertising campaigns on the Facebook Website, including competitions.

  1. 3. For what purposes is information about you used?

Each time, the purpose and scope of data processed by the Administrator result from the Customer's consent or legal provisions and are clarified as a result of actions taken by the Customer in the Store or as part of other channels of communication with the Customer.

Possible purposes of processing Customers' Personal Data by the Administrator are in particular:

  1. conclusion and implementation of the Agreement for the Provision of Services (Account) or taking action at the request of the future Customer before its conclusion (we process your data in order to maintain your Account so that you can enjoy the benefits it offers, e.g. placing orders without having to fill out forms each time, access to your purchase history, managing your consents on the website, etc. and enabling you to use other services available on our website);
  2. conclusion and implementation of the Sales Agreement, or taking action at the request of the future Customer before its conclusion (your personal data are needed for us to process your order and perform the concluded contract - in particular confirmation of its submission or sending the selected product to you, as well as, if necessary, contact with you about this);
  3. accepting and considering complaints;
  4. conducting the competition, in particular selecting the winners of the competition and delivering the prizes;
  5. presenting advertisements, offers or promotions (rebates) regarding Pellelife Group products or services intended for all recipients, in particular for the purpose of providing the Newsletter service;
  6. assessment and analysis of activity and information about the Customer, including as part of the automated processing of Personal Data (profiling), in order to present general advertisements, offers or promotions (rebates) regarding Pellelife Group products or services, in a manner tailored to the interests of a given Customer (however, without significantly influencing its decisions) and market and statistical analyses;
  7. pursuing claims and defending against claims, including third parties - when using most of the Store's functionalities;
  8. fulfillment of legal obligations resulting from regulations, e.g. tax and accounting, especially in the case of paid contracts;
  9. conducting correspondence with customers, including responding to customer messages.

  1. What information about you do we use?

The Administrator may process in particular the following Personal Data of Customers:

  1. using the Store:

Personal Data provided in the form when registering an Account or placing Orders in the Store (in particular: name and surname; e-mail address; contact telephone number; address [street, house number, apartment number, postal code, city, country], address of residence/ business/registered office [if different from the delivery address], bank account number, and in the case of Customers who are not Consumers, additionally the company name and tax identification number [NIP]) and other data collected when using the Store;

Personal Data provided in order to use the Newsletter, provided when using the contact form, or provided when submitting a complaint;

Personal Data provided in order to participate in competitions;

other data, in particular obtained on the basis of the Customer's activity on the Internet, in mobile applications or stationary stores belonging to the Pellelife Group, including those obtained via the Store or other channels of communication with the Customer, using cookies and similar technologies.

  1. Are you obliged to provide us with your data and what are the possible consequences of not providing them?

Providing Personal Data by the Customer in the Store is voluntary, however, it is necessary to use certain functionalities of our Store, for example, to place an Order by the Customer and settle it (conclusion and performance of the Sales Agreement), Account registration (conclusion and performance of the Agreement for the Provision of Services), subscribing to the Newsletter or using our forms.

Each time, the scope of data required to conclude an appropriate contract is indicated in advance in the Store (we mark the data that must be provided to conclude the contract / use a specific functionality), as part of other channels of communication with the Customer or in the Regulations. The consequence of not providing Personal Data may be the inability to effectively perform the above activities.

6. On what legal basis do we use information about you?

The basis for the processing of the Customer's Personal Data is primarily the need to perform the contract to which he is a party or the need to take action at his request before its conclusion (Article 6(1)(b) of the GDPR). This applies primarily to Personal Data provided in the form when registering an Account, placing Orders and concluding a Sales Agreement, as well as when subscribing to the Newsletter.

In the case of data processing operations for the aforementioned marketing purposes, with the exception of those that are implemented as part of the Newsletter, which operates on the basis of the Regulations, the basis for such processing is the fulfillment of purposes resulting from legitimate interests pursued by the Administrator or by the Pellelife Group (Article 6 para. 1 letter f) of the GDPR), in which case other companies from the Pellelife Group do not participate in the processing of the Customer's data.

For other (other) purposes, the Customer's Personal Data may be processed on the basis of:

  1. voluntary consents (Article 6(1)(a) of the GDPR);
  2. applicable law - when processing is necessary to fulfill the legal obligation incumbent on the Administrator, e.g. when, on the basis of tax or accounting regulations, the Administrator settles concluded Sales Agreements or considers complaints and customer returns within the time limit and form specified in the regulations (Article 6(1) letter c) GDPR);
  3. indispensability for purposes other than those listed above resulting from legitimate interests pursued by the Administrator or by a third party, in particular to establish, pursue or defend claims, conduct correspondence with customers, also via contact forms (including responding to customer messages), market and statistical analyzes (Article 6(1)(f) of the GDPR).

  1. Is your data subject to profiling and what does it mean for you?

For the purpose of presenting general advertisements, offers or promotions (rebates) intended for all Customers, in a manner adapted to the interests of a given Customer, the Administrator may learn about his preferences, e.g. by analyzing how often he visits the Store and whether and what products he buys in the shop. This allows for a better understanding of the customer's expectations and adaptation to his needs, without significantly influencing his decisions. Thanks to the use of advanced technologies by the Administrator, the above activities will often be performed by the system in an automated manner, thanks to which the content sent will be the most up-to-date and the Customer will be able to quickly read it.

  1. Who can we transfer your data to?

Each time, the catalog of recipients of Personal Data processed by the Administrator results primarily from the scope of services used by the Customer.

The catalog of data recipients may also result from the Customer's consent or from legal provisions, and is clarified as a result of actions taken by him in the Store.

The Administrator's partners may participate in the processing of Personal Data to a limited extent, in particular those who technically help to run the Store efficiently, including communication with our Customers (e.g. they support us in sending e-mails, and in the case of advertising activities - also in marketing campaigns) providers of hosting or ICT services, carriers or intermediaries executing shipments of Orders, entities handling electronic payments in the Store, companies that service software, support the Administrator in marketing campaigns, as well as providers of legal and advisory services.

On the above principles, the Customer's Personal Data may also be transferred to companies from the Pellelife Group, indicated in point 19 below.

9.. Are your data also transferred to third countries (outside the European Economic Area)?

As part of the Administrator's use of tools supporting its current activity provided, for example, by Google and Facebook, the Customer's Personal Data may be transferred to a country outside the European Economic Area, in particular to the United States of America (USA) or another country in which the entity from cooperating with it maintains tools for processing Personal Data in cooperation with the Administrator.

The security of your Personal Data is ensured by the security measures we use, e.g. standard contractual clauses approved by the European Commission.

The customer has the right to obtain a copy of the safeguards applied by the Administrator regarding the transfer of Personal Data to a third country by contacting us.

  1. What are your rights?

Each Customer has the right to:

transfer of Personal Data that has been provided to the Administrator and which are processed in an automated manner, and the processing is based on consent or on the basis of a contract, e.g. to another administrator;

access to Personal Data (including e.g. receiving information which Personal Data is processed);

request rectification and restriction of processing (e.g. if Personal Data is incorrect) or deletion of Personal Data (e.g. if they were processed unlawfully);

withdraw any consent given to the Administrator at any time, with the withdrawal of consent not affecting the processing carried out by the Administrator in accordance with the law before its withdrawal.

object to the processing of Personal Data concerning him carried out in order to pursue the legitimate interests of the Administrator or a third party, including in particular processing for marketing purposes, including profiling (if there are no other valid legitimate grounds for processing overriding the interests of the Customer),

lodging a complaint to the President of the Personal Data Protection Office.

  1. For how long will we store your data?

Personal Data may be stored for the period of using the Store, in the case of marketing activities - until the Customer raises an objection, and if they are related to cookie technology and similar, depending on technical issues, until these files are deleted using the browser / device settings (however, deletion of files is not always the same as deletion of Personal Data obtained through these files, hence the possibility of objection).

If the processing of Personal Data is dependent on the Customer's consent, Personal Data may be processed until it is withdrawn.

In each case:

  1. Personal Data will also be stored when legal provisions (e.g. accounting or tax) will oblige the Administrator to process them;
  2. We will store Personal Data for longer in the event that the Customer has any claims against the Administrator, in order to pursue claims by the Administrator, or to pursue or defend against third party claims, for the period of limitation specified by law, in particular the Civil Code.

Depending on the scope of Personal Data and the purposes of their processing, they may be stored for a different period.

In each case, a longer term for storing Personal Data is decisive.

12. Will commercial information be sent to you (e.g. to your e-mail address)?

The Administrator has the technical ability to communicate with the Customer remotely (e.g. by e-mail).

Commercial information related to the commercial activity conducted by the Administrator or the Pellelife Group may be sent only on the basis of the consent expressed by the Customer.

13. Cookies

  1. Who do cookies apply to?

Due to the fact that the cookie technology used by the Administrator (or with functionality similar to cookies) collects information about each person visiting the Store, the following provisions of the Policy apply to persons who use the Store, regardless of whether they remain its Customers (place Orders or have an Account) (hereinafter also "Visitor").

  1. What technology do we use?

The Store uses technology that stores and accesses information on a computer or other device connected to the network (in particular using cookies or related solutions) in order to ensure maximum comfort when using the Store, including for statistical purposes and to adapt to interests of the Visitor in the presented advertising content of the Administrator and the Pellelife Group. During a visit to the Store, data on the Visitor's activity may be automatically collected.

Due to the fact that the Administrator may use solutions with functionality similar to cookies - please refer to the following provisions of the Policy also to these technologies.

  1. What are "cookies"?

A cookie is small text information sent by the server and saved on the side of the Visitor's device (usually on the computer's hard drive or mobile device). It stores information that the Store may need to adapt to the ways of using it by the Visitor and to collect statistical data about the Store (e.g. on which pages were visited) and data on the domain name of the Internet service provider or country of origin of the Visitor.

  1. Do cookies collect your personal data?

When the Visitor uses the Store, cookies are used to identify their browser or device - cookies collect various types of information that, as a rule, do not constitute personal data (they do not allow the Visitor to be identified). Some information, depending on their content and method of use, may, however, be associated with a specific person - assigning certain behaviors to a specific Visitor, e.g. by linking them with the data provided when registering an Account in the Store - and thus be considered personal data.

In relation to information collected by cookies that may be associated with a specific person, the provisions of the Policy relating to Personal Data apply, in particular regarding the rights of the data subject. Information on information collected by cookies is also made available to, among others, in the content of the information clause placed in a visible and easily accessible place during the first visit to the Store.

  1. On what legal basis do we use cookies?

Obtaining and storing information using cookies is possible on the basis of the Visitor's consent. By default, web browsers or other software installed on a computer or other device connected to the network allow cookies to be placed on such a device by default, and thus to collect information about Visitors. In the web browser settings, consent to the use of cookies may be modified or revoked at any time (but some parts of the Store may then not work properly). Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal (detailed information on how to withdraw consent is provided in the following sections of this Policy). The basis for the processing of data obtained in this way is the Administrator's legitimate interest, which is marketing - including direct marketing - of the Administrator's or Pellelife Group's products and services, in which case other companies from the Pellelife Group do not participate in the processing of the Customer's data.

  1. What do we use cookies for"?

The cookies used are primarily to make it easier for the Visitor to use the Store, for example, by "remembering" the information provided once, so that he does not have to provide it each time, as well as to adapt the presented advertisements to his preferences.

Using the cookie technology used in the Store, it is possible for the Administrator to become familiar with the preferences of the Visitor - e.g. by analyzing how often he visits the Store and whether and what products he buys in the Store. The analysis of behavior on the Internet helps to better understand the habits and expectations of Visitors and adapt to their needs and interests. Thanks to this technology, it is possible to present visitors with advertisements tailored to their needs and interests (for example, an advertisement resulting from browsing only products for a child in a specific age range in the recent period).

  1. Can you object to the use of information from "cookies"?

The Visitor may object to the Administrator's actions taken for the purpose described above. If the Visitor consents, including the presentation of dedicated advertisements tailored to his preferences, it may be withdrawn at any time - however, this will not affect the lawfulness of the processing that was made on the basis of consent before its withdrawal.

  1. What kind of "cookies" do we use and are they harmful?

Cookies used in the Store are not harmful to the Visitor or to the computer/terminal device used by them, therefore we recommend not disabling their use in browsers. The Store uses two types of cookies: session cookies, which remain saved on the Visitor's computer or mobile device until logging out of the website or turning off the software (web browser), and permanent cookies, which remain on the Visitor's device for the time specified in the cookie file parameters or until they are manually deleted in a web browser.

  1. How long will the information collected by cookies be stored?

Depending primarily on the purposes and legal basis for the processing of Personal Data collected by cookies, they may be stored for the time indicated in point 12 of the Policy.

Personal Data collected by cookies regarding a Visitor who is not a Customer will be stored until an objection is raised. The Administrator may delete Personal Data if they will not be used for marketing purposes, unless the law obliges the Administrator to process Personal Data for a longer period of time.

Some of the Personal Data may be stored longer in the event that the Visitor has any claims against the Administrator or in order to pursue claims by the Administrator or defend against claims (also of third parties), for the period of their limitation specified by law, in particular the Civil Code.

In each case, a longer term for storing Personal Data is decisive

  1. Cookies used in the Store.

- own cookies

- external cookies

  1. How to delete / block "cookies"?

The Visitor may change the way cookies are used by managing the consents expressed as part of the privacy settings through the browser, including blocking or removing those that come from the Store (and other websites). To do this, change your browser settings. The removal method varies depending on the web browser you use. Information on how to delete cookies should be found in the "Help" tab of the selected web browser. Deleting cookies is not the same as deleting Personal Data by the Personal Data Administrator obtained through cookies.

For example, in the Internet Explorer browser, cookies can be modified from the level: Tools -> Internet Options -> Privacy; in Mozilla Firefox: Tools -> Options -> Privacy; while in Google Chrome: Settings -> Show advanced settings -> Privacy -> Content settings -> Cookies. Access paths may differ depending on the browser version used.

Detailed information on managing cookies on a mobile phone or other mobile device can be found in the user manual/manual of a given phone or mobile device.

It is also possible to block third-party cookies with the simultaneous acceptance of cookies used directly by the Administrator ("block third-party website cookies" option).

  1. What will be the consequences of deleting or blocking cookies?

Restricting the use of cookies on a given device prevents or significantly hinders the proper use of the Store, for example, it may be associated with the inability to maintain the login session

14.. How can you contact us?

You can contact the Administrator at any time by sending a message by traditional mail or e-mail to the Administrator's address indicated at the beginning of the Policy, or by phone at the telephone number indicated at the beginning of the Policy, as well as within the Facebook Service.

The Administrator stores correspondence for statistical purposes and for the best and quickest response to emerging inquiries, as well as in the scope of complaint settlements and possible decisions on administrative interventions in the indicated Account made on the basis of notifications. Addresses and data collected in this way will not be used for communication for purposes other than the execution of the application.

In the event of contact with the Administrator in order to perform specific actions (e.g. submitting a complaint using the form), the Administrator may again ask the person to provide data, including personal data, e.g. in the form of name, surname, e-mail address, etc. ., in order to confirm her identity and enable return contact in a given case and the performance of the requested action. Providing this data is not mandatory, but it may be necessary to perform activities or obtain information that is of interest to a given person.

  1. How do we secure your data?

The Administrator, taking into account the state of technical knowledge, the cost of implementation and the nature, scope, context and purposes of processing as well as the risk of violating the rights or freedoms of natural persons with different probability of occurrence and severity of the threat, applies appropriate technical and organizational measures to ensure the protection of Personal Data being processed appropriate to the threats and categories of data protected, and in particular protects data against disclosure to unauthorized persons, removal by an unauthorized person, processing in violation of applicable regulations and change, loss, damage or destruction. Sharing information about the technical and organizational measures used to ensure the protection of processing may weaken their effectiveness, thereby threatening the proper protection of Personal Data.

The Administrator accordingly provides, for example, the following technical measures to prevent unauthorized persons from obtaining and modifying Personal Data sent electronically:

  1. Securing the data set against unauthorized access.
  2. SSL certificate on the Store's website where Personal Data is provided.
  3. Encryption of data used to authorize a person using the functionality of the Store,
  4. Access to the Account only after entering an individual login and password.

  1. Links to other websites

The Store may contain links to other websites. The administrator encourages you to read the regulations and privacy policies used for other websites. This Policy applies only to the indicated activities of the Administrator.

  1. Can this policy be changed, and how will you know?

The Administrator may change the Policy in the future, e.g. for the following important reasons:

  1. changes in applicable regulations, in particular in the field of protection of Personal Data, telecommunications law, services provided electronically and regulating consumer rights, affecting the rights and obligations of the Administrator or the rights and obligations of the data subject;
  2. development of functionalities or electronic services dictated by the progress of Internet technology, including the use/implementation of new technological or technical solutions affecting the scope of the Policy.

The Administrator will each time place information about changes to the Policy on the Store's website. With each change, a new version of the Policy will appear with a new date.

  1. Since when has this version of the Policy been in force?

This version of the Policy is effective from November 10, 2020

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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